ABOUT US

Question:          Who really is shopfromamerica.com

Ans: Click here http://www.shopfromamerica.com/store/pages.php?pageid=6 to learn more.

Ans:      It takes any where from 5 to 12 business days to arrive in Nigeria. We have done this and have not failed within our delivery period for a period of over 18 months. Direct partnership with our shipping company American AirSea Cargo (www.americanairseacargo.com) ensure the fastest delivery of all orders to Nigeria.

Question:          How secure is shopping online on your site.

Ans:      Shopfromamerica.com is a US company, and meets the US standard in site security, meeting all PCI compliance standards. This is a requirement before our credit card processors in the US can accept us. With a target market of Nigeria, we took it a step further and have added other features not found in any site presently in Nigeria. We even have a $250,000 site security assurance from Comodo, a UK company. Full details of our site security can be found at http://www.shopfromamerica.com/store/pages.php?pageid=18

Question:          What is the best way to communicate with customer service?

Ans:      We have various options. You can either call us on our line (Nigeria: 1-740 9003/740 9003) , leave a message ( contact@shopfromamerica.com)  that will be replied within 48 hours or use our chat feature to chat with one of our customer service representative instantly. Please note that the lines and chat feature are only available on Mondays to Fridays, 8am – 5pm.

Question:          How does shopfromamerica.com use my information (address, phone number, etc)?

Ans:      The information we collect is necessary to complete, support and analyze your purchases from this site, basically to know how to ship the product to you and to communicate with you if we have any problems fulfilling your order.

YOUR ACCOUNT

Question:          Why do I have to register on your site.

Ans:         Registration enables you to enter the information we need to know where to ship the products you order to you. It is free on our site, just click on the register icon and enter all the requested information. If   having any difficulty, please read the shopping guide at http://www.shopfromamericanigeria.com/Shopping_Online_Guide.html .

Question:          What is a username

Ans:      Username is a login that you create as part of being a ShopFromAmerica.com Shopper. You will also create a Password at that time. The User ID and Password are used when you shop with us. They are unique to you and they are how we recognize you when you shop with us. Using a Username and Password helps you to keep your information safe and secure and for you to enter your shipping details safely on our site.

Question:          What if I forget my password

Ans:      Just click on recover button below the authentication tab at the right hand side of the site pages. You will be asked to enter your username and email address and your password will be automatically emailed to you.

ORDERS

Question:          How do I place an order online.

Ans:     Our site is designed like any other world class shopping site, and modelled after the US standard. You will need to find what you need to buy, add it to your cart, and checkout. At checkout if you are not registered with us you will be asked to register, so we know where the items are to be shipped to. The total cost of all items, and the total shipping cost is displayed so you know how much you are to pay for your items. Since Nigerians are new to shopping online, we have created an online shopping guide at www.shopfromamericanigeria.com/Shopping_Online_Guide.html to help Nigerians understand how to shop online.

Question:          What is the minimum order I can place on your site.

Ans:     The minimum order amount from our site is $20. This minimum is because it takes time and resources to process orders, and since we do not mark up the cost of shipping, we require customers to purchase more than this to cover our cost of processing these orders.

Question:          Can I make changes to my order after it been submitted?

Ans:      Yes changes can be made within 24 hours of placing your order. For such changes, please send contact our customer service representative instantly using the chat feature on the site. You can also send a mail to contact@shopfromamerica.com with details of the changes you need to make. For full details of our order change and cancellation policy please visit http://www.shopfromamerica.com/store/pages.php?pageid=9 for more details.

Question:          How can I check on my order?

Ans:      We will automatically notify you when we receive your order. You can also check on the status of your order online by logging into your account. Click on order history at the left side of the screen and you will be able to view all orders placed from your account.

Question:          What type of payment do you accept.

Ans:      We accept various forms of payments to make shopping easy for customers in countries where credit card payment is not easily acceptable or for those who prefer to use other forms of payment. We accept direct bank deposit through Oceanic Bank in Nigeria. We also offer automatic and stress free payments uing an InterSwitch issued ATM card, Visa/Master Card Credit/Debi Cards, Paypal and Google Check out. More options are been added daily.

Question:          What exchange rate is used to convert to Naira for payments using bank deposit or InterSwitch.

Ans:      Nigerian exchange rates fluctuate under normal conditions on a daily basis at about 1% to 3%. For local payments in =N= (naira) we mark up the exchange rate by 2%, to cover for this fluctuations.  This helps to cater for exchange rate fluctuations and to take care of fees required to remit payments to our US office. You can also pay the exact amount in dollars to our bank account.

Question:          What are Gift Certificates

Ans:      Gift certificates are the perfect solution when you just can't find the right gift or you're short of time. Gift certificates make a perfect present for friends, family, and business associates. First of all you need to buy a gift certificate using normal methods of payment (Bank Deposit, InterSwitch, Credit Card). Select how much you want for your gift certificate. Once you select this, you will be asked how you want to send the gift certificate to the recipient. Either by mail or email. We recommend using email. A code will be sent to the recipient, and when making purchases, they can enter this code and it will be used for their payment.

Question:         What I intend to buy is not on your site, what do I do.

Ans:     Items off the site are custom orders, please send an email to customorders@shopfromamerica.com with full details of what you need, the site where its available, how soon you need it, and any other information you may have. Please note that we will only ship and procure items that meet our policy which can be found at http://www.shopfromamerica.com/store/pages.php?pageid=9 . Alternatively you can come into our Nigerian office at http://www.shopfromamericanigeria.com/contactus.html to place your order.

Question:          Can I place orders from other parts of the country:

Ans:      Yes, we presently ship to the 36 state capitals, Abuja and some major towns in Nigeria. Just select your location and the site will automatically calculate the cost to ship to you. We are presently the only site with the ability to serve the whole Nigeria, and we use the most trusted shipping company locally, Red Star Express or any other reliable company.

Question:         What happens if my goods are damaged in transit.

Ans:         We insure all goods during shipment, and will either order a new product for you, or refund you your payment. However the damage must be noticed while in our office or at the collection point, and no return or refund will be entertained once the item has been signed for by the customer and taken out of our premises. So please check your items well before exiting the building.

Question:         Do you do door to door delivery

Ans:         Yes we do, for items to be delivered to you in your home/office you will choose a bank as your payment option. All credit card and ATM card purchases must be picked up from our local office in Lagos for the first two purchases. During this process the identity of the card user will be verified and a system generated code issued to the user to make further purchases. This code will be entered in the customer comment section when making future purchases before the order can be home delivered. Once this is done twice, we will deliver any items purchased by the customer as long as he enters the right code for future purchases. Please call our local office in Nigeria (1 7409003/7409004) is you have questions about this policy or email us. It is designed to prevent fraudulent use of Credit/ATM cards.

SHIPPING

Question:         Do you offer just shipping services

Ans:      Yes, we are in partnership with an American shipping company, American AirSea Cargo. They specialise in air freight, allowing cargo to be delivered to Nigeria in 5 to 7 days from America. They have equipment to handle over 10,000 pounds of cargo. Shipping charge from their office Houston to Lagos, Nigeria ranges from $3.59/lbs ($7.89/kg) to $3.99/lbs($8.78/kg), with more shipment, you get more discounts. They offer shipments not just for orders from shopfromamerica.com but can ship items for people who make purchases from any other store in America and want it shipped for them. For more information, visit www.americanairseacargo.com